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Statistic
63% of business leaders say good communication leads to higher customer satisfaction.
Grammarly: 2023 State of Business Communication
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Publish year:
2023

Report Methodology

The findings are based on a survey conducted online by The Harris Poll from October 14–31, 2022, among 1,001 knowledge workers and 251 business leaders in the U.S. Respondents include employees working full-time at corporations with 150 employees or more and represent a diverse mix of industries and job functions.

Why it Matters

The statistic highlighting that 63% of business leaders believe in the power of good communication for higher customer satisfaction is significant because it emphasizes the importance of effective communication in improving business performance. By prioritizing clear and transparent communication, companies can enhance their customer service and loyalty, ultimately leading to increased success and growth.

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