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Home /
Report
Forrester: Trends 2016: The Future Of Customer Service
Publish year:
2016
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Report's Top Statistics
53% of US online adults are likely to abandon their online purchase if they can’t find a quick answer to their question.
Forrester: Trends 2016: The Future Of Customer Service
Customer service
73% of customers say that valuing their time is the most important thing a company can do to provide them with good online customer service.
Forrester: Trends 2016: The Future Of Customer Service
Customer service
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