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Home /
Report
SuperOffice: Customer Service Benchmark Report 2021
SuperOffice analyzed the customer service quality of 1,000 large and small organizations globally.
Publish year:
2021
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Report's Top Statistics
62% of companies do not respond to customer service emails.
SuperOffice: Customer Service Benchmark Report 2021
Customer service
90% of companies do not inform the customer that they received their email.
SuperOffice: Customer Service Benchmark Report 2021
Customer service
It takes an average of 12 hours 10 minutes to handle a customer support request.
SuperOffice: Customer Service Benchmark Report 2021
Customer service
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