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Statistic
Face-to-face interaction dropped 70% when firms in the study switched from cubicles to open offices. Electronic interactions increased by 20% to 50%.
The impact of the β€˜open’ workspace on human collaboration
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Publish year:
2018

Report Methodology

Ethan Bernstein, Ben Waber, and Stephen Turban racked face-to-face and digital interactions at the headquarters of two Fortune 500 firms before and after the companies transitioned from cubicles to open offices.

Why it Matters

The statistic reveals the detrimental impact of open office layouts on face-to-face interaction, which is crucial for collaboration and building personal connections. With a 70% drop in face-to-face interactions, the shift to open offices emphasizes the need to reconsider workplace design to foster effective communication and maintain a healthy work environment. The increase in electronic interactions highlights a potential shift towards more impersonal communication methods.

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