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Statistic
37% of brands exclusively use first party data to personalize customer experiences
Twillio Segment :The State of Personalization 2022
View Statistic Source, Methodology, And Link
Publish year:
2022

Report Methodology

Twillio Segment surveyed close to 3,450 businesses and consumers across five continents to discover how attitudes and experiences with personalization have changed over the previous year.

Why it Matters

The statistic of 37% of brands exclusively using first-party data to personalize customer experiences is significant because it highlights the growing importance of data-driven marketing strategies. By leveraging their own customer data, brands can create more relevant and tailored experiences for their customers, leading to increased customer engagement, loyalty, and ultimately business growth.

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