View by industry
Marketing
HR
E-commerce
Customer service
Remote work
Social media
Cyber security
View saved stats
Join Statheap Pro
7 days
free
then $9/month
Search for statistics from high-quality sources with correct references.
You'll save time and create content people trust.
Access the complete statistic library
See the full source of every statistic
View report methodology and date to assess quality
Save and view statistics for easy access
Try free for 7 days
Cancel your account with a click
Try for free
Already signed up?
Log in
Join Statheap Pro
7 days
free
then $9/month
Search for statistics from high-quality sources with correct references.
You'll save time and create content people trust.
Access the complete statistic library
See the full source of every statistic
View report methodology and date to assess quality
Save and view statistics for easy access
Try free for 7 days
Cancel your account with a click
Try for free
Already signed up?
Log in
Home /
Report
Bright Local: Local Consumer Review Survey 2022
The report was based on the views of a representative sample of 1,124 US-based consumers. The Local Consumer Review Survey was conducted in November 2021 with an independent consumer panel.
Publish year:
2022
View complete report (external site)
View support links (external site)
Search for More Statistics
Report's Top Statistics
77% of people always or regularly read reviews when browsing for local businesses
Bright Local: Local Consumer Review Survey 2022
Customer service
67% of people will consider leaving a review for a positive experience, while 40% will consider leaving a review for a negative experience.
Bright Local: Local Consumer Review Survey 2022
Customer service
81% of people use Google to evaluate local businesses
Bright Local: Local Consumer Review Survey 2022
Customer service
Only 3% of people would consider using a business with an average star rating of two or fewer stars.
Bright Local: Local Consumer Review Survey 2022
Customer service
88% of consumers say they would be ‘likely’ or ‘highly likely’ to leave a review if the business went above and beyond to ensure they had an exceptional experience.
Bright Local: Local Consumer Review Survey 2022
Customer service
80% of consumers say they would be ‘likely’ or ‘highly likely’ to leave a review if they initially had a negative experience that was turned into a very positive experience.
Bright Local: Local Consumer Review Survey 2022
Customer service
3% of consumers would consider using a business with an average star rating of two or fewer.
Bright Local: Local Consumer Review Survey 2022
Customer service
Find Related Statistics
Customer Feedback
Customer retention
Online communities
Customer success
Omnichannel