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Statistic
3% of consumers would consider using a business with an average star rating of two or fewer.
Bright Local: Local Consumer Review Survey 2022
View Statistic Source, Methodology, And Link
Publish year:
2022

Report Methodology

The report was based on the views of a representative sample of 1,124 US-based consumers. The Local Consumer Review Survey was conducted in November 2021 with an independent consumer panel.

Why it Matters

The statistic of 3% of consumers considering a business with a low star rating of two or fewer is significant because it highlights the importance of online reputation management. With the majority of consumers relying on online reviews to make purchasing decisions, businesses must prioritize maintaining a positive online presence to attract potential customers and avoid losing out on potential sales.

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