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Statistic
74% of survey respondents have used a self-service support portal to access customer support
Microsoft: State of Global Customer Service
View Statistic Source, Methodology, And Link
Publish year:
2017

Report Methodology

The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States.

Why it Matters

The statistic matters because it highlights the increasing reliance on self-service support portals for customer support. With 74% of respondents using these portals, businesses need to prioritize investing in user-friendly and effective self-service options. Doing so can improve customer experiences, reduce costs, and free up support teams to handle more complex issues.

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