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Statistic
66% of shoppers prefer brands that can make personal recommendations based on their likes
Gladly: 2022 Customer Expectations Report
View Statistic Source, Methodology, And Link
Publish year:
2022

Report Methodology

The report collected insights from 1,500 retail customers across the U.S.

Why it Matters

The statistic matters because it highlights the growing importance of personalized marketing strategies. In today's competitive market, brands that can effectively tailor recommendations to individual shoppers have a higher chance of gaining their loyalty and capitalizing on their purchasing behavior. This statistic emphasizes the significance of personalization in cultivating a positive consumer experience and driving brand preference.

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